Retail FAQs
Orders & Shipping
How long does shipping take?
Orders typically ship within two business days. From there, depending on where you live, UPS Ground orders will take 2-4 business days.
How are the products packaged for shipping?
Biscotti ships at ambient temperature year-round. Sourdough ships in insulated packaging with cool packs to protect it from heat - some condensation inside the box is normal.
Do you ship nationwide?
Yes — we ship nationwide.
How much does shipping cost?
Shipping costs are calculated at checkout and vary depending on where we're shipping and the size of your order, but typically is $8-15.
Can I track my order?
Yes, tracking is provided via email.
What if my order arrives damaged?
Email us at info@flourchild.net and let us know so we can help!
Freshness & Storage
Can I freeze my order when it arrives?
For cookies and Sourdough products you can absolutely freeze upon arrival to extend the product's shelf life! For biscotti, freezing isn't necessary and can diminish the shelf life, instead of extending it.
How long do the products stay fresh?
Biscotti will stay fresh for up to 5 weeks. Cookies stay fresh for up to 10 days. Sourdough products can be kept fresh in the freezer for up to 3 months, the fridge for 2 weeks and the counter top for 8-10 days.
How should I store my order once it arrives?
Biscotti and cookies come individually packaged and can be stored on your countertop.
Sourdough products can be wrapped in plastic wrap and covered with foil to be stored in the freezer. The items can be placed directly in the fridge or on the countertop in the packaging it comes in.
Helpful hint: you can use beeswax coverings to keep it fresh even longer.
Products
Do you rotate flavors seasonally?
Yes— we introduce seasonal holiday biscotti flavors alongside our core lineup each year, including Spiced Rum Cake, Peppermint Mocha, and Gingerbread. Sign up for our email list to hear about new drops first.
What is biscotti?
Biscotti is a classic Italian cookie that's baked twice for a satisfying crunch. It's traditionally paired with coffee or tea and made for dunking. Ours is made fresh in small batches with quality ingredients — nothing like the stale, plastic-wrapped kind you might have tried before.
Do you have a vegan option?
Yes. Our delicious Coconut Biscotti is made without dairy or egg ingredients.
Subscriptions
How does the subscription work?
Choose your products, set your frequency, and set your quantity. We handle the rest — baking fresh and shipping to your door on your schedule.
Can I pause or cancel my subscription?
Yes — you can pause, adjust, or cancel your subscription anytime.
Can I change my products or quantity after subscribing?
Yes, you can adjust your subscription quantity, products or frequency any time. If you have any issues at all, please reach out to info@flourchild.net
Wholesale FAQs
Getting Started
How do I become a wholesale partner?
Click the wholesale link and follow the instructions to set up your profile to submit a request for wholesale access. If you have any questions, reach out to info@flourchild.net.
Do you work with businesses nationwide?
Yes! We are partnered with coffee shops, cafes and specialty retailers in 20+ states across the U.S.
How long does the approval process take?
Not long at all! Once you've set up your profile and requested wholesale access, we'll review your request quickly and get your partnership started.
Do you work with single locations or multi-location brands?
Both — we work with single-location shops and regional multi-location brands alike. Whether you have one location or a thousand, we can accommodate you!
Who can become a wholesale partner?
Our wholesale partners are businesses that sell or serve our products, like coffee shops, cafes, specialty retailers, grocery stores and restaurants.
Products & Ordering
What products are available for wholesale?
Our core retail lineup — biscotti and cookies — is available for wholesale ordering, along with a broader catalog of commercial and grab-and-go items available exclusively to wholesale partners. Inquire for the full catalog.
Do you have a minimum order quantity?
Nope. There's no minimum order, whether you're stocking one cafe or buying for several locations. Order what makes sense for your case and adjust as you go.
How often can I place orders?
Whenever you need to. Deliveries go out in a weekly window that depends on your market. Your onboarding packet will list your market's delivery day, so you'll know exactly when to expect each order.
Can I order seasonal or limited products?
Yes. Seasonal and limited-run flavors are available to wholesale partners alongside our core lineup.
Can I get samples before committing to an order?
Absolutely, and we'd encourage it. We don't want anyone committing to a product they haven't tasted. During onboarding, we'll make sure you have the samples you need to make an informed decision.
Fulfillment & Logistics
What are your lead times?
We need two day lead time on wholesale orders to ensure they can be added to weekly delivery queue.
Do you offer local delivery?
Yes. We offer weekly in-house delivery to customers in Texas.
Can wholesale orders be frozen for storage?
Yes — all Flour Child products are freezer-friendly, making it easy to stock up without worrying about freshness.
Pricing & Payment
What payment methods do you accept?
We invoice through Quickbooks and accept most forms of payment.
Do you offer net payment terms?
Yes. We're happy to offer net payment terms to our established wholesale partners, and we'll walk you through the details during onboarding.